Terms And Conditions
By accessing the website at https://www.philpetsclub.com/ and placing an order on it, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. Phil Pets Club aims to provide you the best service possible under the below conditions.
You must be the age of majority or older in your jurisdiction or state of residence to purchase items from the Site. By placing an order through the Site, you represent that you are at least the age of majority in your jurisdiction of residence and that the person to whom any product will be delivered is also the age of majority. Our company reserves the right to request any buyer to provide written proof of age in any form. At the time of delivery, any shipment containing a product may require further the signature of an adult possessing valid picture identification issued by a government agency proving that he or she is at least the age of majority..
All orders placed through the Site are subject to our companies acceptance. Your preferred payment method will be charged, and the funds debited at the time you place any order to our website. After your order has been placed, we will provide you with an email confirming our receipt of your order. The confirmation you receive means we have received all information fields and that payment has been made but does not constitute our acceptance of your order. It is our intention to fulfil all orders however if we find the order suspicious or the requested shipping address is outside of our chosen fulfilment jurisdictions we may ask for further information or decline based on the circumstances. We may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment card or payment method has already been charged for an order that is later cancelled by ourselves, we will issue you a refund. If you do not receive confirmation that your order has been placed, please contact our customer care department. Your order will be deemed accepted upon its shipment and your receipt of a shipment confirmation of your order.
We may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order. Some reasons we may do so include, but are not limited to, the following:
- a. Orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
- b. Orders that appear to be shipped to a freight forwarding company for reshipment.
- c. Orders that cannot be processed as a result of incorrect or invalid billing, shipping or payment information. Be sure to double-check your information when placing an order. We cannot process orders for several reasons including, but not limited to:
- i. Incorrect credit or debit card information such as card number, expiration date and card security value;
- ii. Incorrect payment method billing information (billing information provided must be the same as what your financial institution has on record);
- iii. Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code.
- d. Orders, in our sole discretion, that we suspect to be fraudulent, we reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity. We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.
- e. Orders connected to previous credit card disputes.
Foldable Dog Water Bottle - $7.00
GPS Tracker - $49.99
Dog Training Collar - $99.97
Adjustable Pet Training Platform - $148.94
Pet Stroller - $149.96
Dog Bike Trailer - $189.94
One Time Purchase Terms -
By placing an one-time order, you will be charged accordingly with free shipping. If you are unsatisfied with the purchase, you have 30 days for a refund and must call 1 844 753 0620 or email us at [email protected] during our business hours (Mon-Fri 8:00AM to 8:00PM EST, Sat 9:00AM to 2:00PM EST). USPS typically takes 4 DAYS. Your credit card will be billed as philpetsclub.com on your statement.
Our company accepts several methods of payment for you to purchase our merchandise including, but not limited to, credit cards and debit cards. Some methods of payment are only available in certain countries. We reserve the right to request additional evidence or proof of billing information or other information associated with the credit or debit card account used to purchase Merchandise from the Site. In the event that the requested evidence or proof is not provided or is insufficient, we reserve the right to refuse to accept the order. If you believe your credit or debit card might have been used in a fraudulent manner to purchase Merchandise, please contact our customer care department.
Packages will usually be handed over to the courier within one working day from a successful order and will arrive within 2-4 business days via USPS shipping and may come with tracking, please check your inbox for your shipping confirmation email. Please be advised that shipments are not sent out on Saturdays,Sundays, or any Holidays. We do not guarantee arrival dates or times but aim to get your order to your door as soon as we can. Delivery time for orders will vary depending on the location and will be specified in the confirmation email. If you feel you are experiencing any delay in the delivery of your product, you may contact our customer care department at 1 844 753 0620 or [email protected] If for some reason you do not receive the product after the time period specified in your confirmation email, we recommend that you contact customer support at 1 844 753 0620
In order to obtain your refund, contact customer service by phone or email and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send back the opened/unopened product to our fulfillment center, within thirty (30) days of the date you received the product. In order for your refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original date you received your purchase. You pay for return shipping. Returns are processed within 24-48 hours of arrival at the fulfillment facility. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.ALL ORDERS CAN BE RETURNED WITHIN 30 DAYS FROM THE DATE THE ORDER WAS RECEIVED.
All orders are subject to applicable taxes in the states to which they are shipped.
Our company shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay our performance.
You agree to defend, indemnify, and hold harmless Phil Pets Club, its affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including, but not limited to, reasonable legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your use, misuse, or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If Phil Pets Club does not hear from You promptly, Phil Pets Club reserves the right to defend such claim or suit and seek full recompense from You.
Reversals and Chargebacks
We consider chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services
Limitation of Liability
To the maximum extent permitted by applicable law, we and our affiliates do not accept or assume liability for any product or use of the product, including without limitation, liability for a product not being available for use, lost profits, or loss of business. In no event will our company or its officers, directors, subsidiaries, affiliates, employees or agents be liable to any party for indirect, incidental, special, consequential or punitive damages relating to a sale of merchandise even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of product, our company and its affiliates are not liable or responsible for any amount of damages above the amount paid for the applicable product. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply.
All text, graphics, interfaces, photographs, audio, video, sounds, images, artwork, computer code (including html code), programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, "look and feel," and arrangement of any content contained on or available through the Site, unless otherwise expressly indicated in writing, are owned, controlled, and licensed exclusively by Phil Pets Club and/or its suppliers and are protected by copyright, trade secret, patent, and trademark law, as well as other state, national, and international laws and regulations. Except as expressly provided in writing, our company does not grant any express or implied intellectual property or proprietary right to you or any other person. Any downloadable or printable programs, information, or materials available through this Site and all intellectual property and/or proprietary rights related thereto, unless otherwise expressly indicated in writing, are owned exclusively by our company and/or its suppliers.
Links from Other Sites
Our team has not reviewed all of the sites linked to this Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. We do not take any responsibility for any information or claims that were made by other websites and encourage you to alert us if a website is making false claims and linking to our site or product at [email protected]
No Medical Advice/Product Information.
The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. We strongly recommend that you promptly consult a physician or professional health care provider prior to use of any product. The statements made on the Site have not been evaluated by the responsible governing bodies. Our products are not intended to diagnose, cure or prevent any disease. Neither the products nor the ingredients in the products have been approved or endorsed any regulatory agency for treatment of obesity or to cause weight loss. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located.
This Agreement constitutes the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
This Agreement and its performance shall be governed by the laws of the state of the United Kingdom, without regard to its conflict of laws provisions. Our company makes no representation that the Site is appropriate or available for use in other locations, and access to the Site from territories or nations where any aspect of the Site is illegal is hereby expressly prohibited. You access the Site solely on your own volition and are responsible for compliance with all applicable local laws.
If you have any questions or concerns please feel free to contact us via our dedicated using either:
Our dedicated toll free support line: 1 844 753 0620
Or our email support team: [email protected]
Phil Pets Club